Frequently Asked Questions

FAQ

What is Beetham Garden Club? Beetham Garden Club is an exclusive club created to reward you for being a valued customer.

How can I join Beetham Garden Club and how much does it cost? You can join in store. Ask a member of staff or come to the Information Desk in the Gift Shop.

Membership is FREE.

What benefits can I enjoy?

  • Free membership and card.
  • Earn 1 reward point for every £1 spend. 100 points are worth £1 to spend in store.
  • 100 bonus points with your first purchase.
  • Exclusive member discounts and offers on our products.
  • Priority notification for our events.
  • Members Newsletter.

I have lost my Beetham Reward Card, what should I do? If you lose your Beetham Reward Card, please email us at gardenclub@beethamnurseries.co.uk with your details and we can issue a replacement card. Once we have verified your details, your existing reward points balance will be transferred onto your new card. Alternatively, you can contact a member of staff in store.

How can I find out about special offers and events for Club members? If you provide us with an email address, you will receive details of special offers and events directly to your email address. To ensure you receive the latest offers and deals, please keep us informed of any changes to your personal details. Information will also be available online and in store.

My personal details have changed, what should I do? You can contact us at gardenclub@beethamnurseries.co.uk with your new details and a member of the team will be able to amend them. Please, remember to include your name and card number. Alternatively, you can contact a member of staff in store and they will be able to help you.

How can I collect points? Every time you make a purchase in store (excluding HTA vouchers), simply hand your Beetham Reward Card to the cashier and points will be added to your account.

How much are my points worth? 100 points are worth £1 to spend in store.

How do I get my 100 bonus points? Your 100 bonus points will be credited to your account when you make your first purchase using your Beetham Reward Card.

I’ve forgotten my Beetham Reward Card when I made a purchase, what can I do? If you have forgotten your Beetham Reward Card, keep your receipt and a member of staff will be able to add points on your next visit. You will need to bring your receipt back to the store with your Beetham Reward card within 30 days in order for the points to be added to your account. 

How can I check my reward points balance? Your total reward points balance to date is printed at the bottom of your receipt. You can also send us an email at gardenclub@beethamnurseries.co.uk to request your balance; remember to include your name and your card number.

How can I use my points? Your points can be redeemed to pay for a wide selection of plants and an impressive collection of furniture, gifts, homeware and accessories in store as well as exciting events and delicious treats in the Café and Food Shop. Just remember to bring your Beetham Reward Card with you and hand it to the cashier at the till when making a purchase. 

You can redeem your points when you have accumulated a minimum of £1 worth of points (100 points). If you don't have enough points, you can use them as a part payment towards a product or service.

Do points expire? Points don’t expire, however if there is no account activity or points added to a your account for 12 consecutive months, Beetham Nurseries reserves the right to close the account and cancel the Reward Card and all accumulated points.